Frequently Asked Questions
Do I have to pay for my gas, electricity and telephone?
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What do I do if there is something wrong with the property?
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How can I get internet connection?
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When I want to leave, what do I have to do?
Please contact your Property Manager in our office and we will arrange to meet you at your property to collect your keys.
Are you licensed and insured?
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Tenant obligations
• You will be expected to take good care of the home that has been made available to you.
• You must keep the property clean and tidy.
• You must maintenance issues to Ethos Housing using the ‘Report a Repair’ as we are managing the property inbehalf of the landlord.
• You must carry out light maintenance tasks such as replacing light bulbs and batteries in smoke alarms and unblocking sinks and toilets.
• You must take the rubbish out to the communal rubbish bins, on the Council collection days.
• You must recycle your rubbish. We tell you how.
• You must ensure you, your household or your visitors respect the property you are in.
• You are not permitted to allow anyone else who is not on our specified occupancy list to stay in the property.
• You are expected to respect your neighbours and you are to ensure none of your household or visitors cause disturbance or annoyance to the neighbours living near you.
• You must permit regular property checks by our property inspector.